Amnexar Managed Techs
Fully Managed Remote Technicians for MSPs
Offload support work without hiring, HR headaches, or burnout. Get ready-to-deploy L1, L2, and Server technicians. Fully managed, and accountable and at a predictable monthly cost.
What Managed Techs Is (and Isn’t)
✅ Managed Techs IS
- Monthly, outcome-driven support capacity
- Fully managed technicians aligned to your MSP SOPs
- Productivity, quality, and availability owned by Amnexar
- Flexible scaling without long-term hiring risk
❌ Managed Techs is NOT
- Contractors or freelancers
- Staff augmentation or body shopping
- A single individual you must manage
- Offshore chaos or unmanaged risk
You don’t manage people. You consume dependable support capacity.
Why MSPs Choose Amnexar Managed Techs
✔Performance Ownership
We monitor output, ticket quality, and productivity — not just attendance.
✔Predictable Monthly Pricing
No recruiting costs, benefits, or attrition risk.
✔MSP-Native Operations
We work inside your PSA, RMM, documentation, and escalation workflows.
✔Continuity Built In
If a tech is unavailable, coverage continues automatically.
✔Scale Without Risk
Add or remove capacity as your MSP grows or contracts.
Managed Support Tiers
🟢 DeskOps L1 Managed End-User Support
Handles: Password resets, Microsoft 365, basic workstation troubleshooting, printers, SOP-driven requests.
Best for: Ticket volume reduction, overflow, after-hours.
🔵 DeskOps L2 Advanced Desktop Support
Handles: OS troubleshooting, Intune, GPO, advanced Microsoft 365 & Exchange, vendor escalations.
Best for: Reducing senior tech load, improving SLA consistency.
🟣 ServerOps Managed Infrastructure Support
Handles: Windows Server, Active Directory, DNS, DHCP, backups, patching, health checks.
Best for: Infrastructure stability, preventing escalation overload.
How Managed Techs Works
01 - Qualification & Fit Check
Align on scope, tools, and expectations.
02 - Tech Alignment
Assign managed capacity matched to your MSP environment.
03 - Active Oversight
Daily monitoring of productivity, quality, and ticket handling.
04 - Reporting & Review
Regular performance reviews and recommendations.
Built for MSPs - Invisible to Your Clients
– White-Labeled Delivery – Your Branding
– Your Processes – Your Client relationships
We operate behind the scenes as your delivery partner.
Who Managed Techs Is Best For
-MSPs struggling with ticket volume.
-MSPs facing technician burnout.
-MSPs wanting predictable margins.
-MSPs delaying growth due to hiring risk.
Ready to Offload Support Without Losing Control?
Amnexar Managed Techs provides dependable support capacity without hiring, management overhead, or operational risk.
